Vtiger CRM provides the sales, marketing, and the support teams with a variety of opportunities regarding their customer relationships, and enable them to build strong and long-lasting business connections. The purpose ultimate of Vtiger CRM is to gather collaboration and organization tools in one place, all of them designed for the sake of the ideal customer experience. Vtiger CRM helps the organizations to improve both prospective and current customer experiences by automating their sales, support, and marketing tasks and developing a variety of business-enhancing insights.

Vtiger helps users to maintain their contacts, automate the repetitive tasks, track the campaigns, and compile an extensive report about the sales, marketing, and the support tasks being performed in the organization. The custom reports use multiple filters to focus on the specific lead characteristics, and this is achieved by automating the entire workflow. Users reduce the repetitive tasks, and save the time as a result. Vtiger tracks the marketing campaigns over time, and helps in pinpointing what is working for the business and what is not. The most agile solution Vtiger provides is the strong client base management functionality.

The portal support of Vtiger allows the customers to search through the past issues and their resolutions, and to customize the database to make it suitable for future operations. At the back end of the portal, the support agents can create, document, and track the issues with the help of automated follow-ups. Moreover, the customers are provided with the ability to monitor the status of their issues from the opening to the closure moment.