CDR– According to the definition given Wikipedia, in IP Telephony, a call detail record is a data record that contains information related to a telephone call, such as the origination and destination addresses of the call, the time the call started and ended, the duration of the call, the time of day the call was made and any toll charges that were added to the network or charges for operator services, among other details of the call.
Whether you’re planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy.
Cisco CDR Analysis and Reporting?
What data? Well, CAR is an application service that runs on the CUCM cluster (the publisher, actually). If activated, this application can consume call detail records (CDR) and call maintenance records (CMR). The CDR/CMR data is written into the file on the CUCM publisher.
The use of call reporting and analytics services in all the major organizations and companies has been getting commoner with the passage of time. If you happen to be someone who is planning to introduce such a piece of software in your business as well and are wondering how exactly the software would be able to improve your customer support department, then you have landed on the right page. The below-mentioned information is going to help a great deal in this regard. Without further ado, let’s take a closer look to let you make an informed decision.